I’m on the Gigabit plan. Why am I not getting gigabit speeds when I run a speed test?

For gigabit plans, we deliver gigabit speeds (980 Mbps) directly to your router. 

If you are seeing sub-gig speeds, the first thing to check is whether those speeds are over a wired connection (plugged directly into the router) or over WIFI. 

While gigabit speeds may sometimes be achievable over WIFI, it’s rare in densely populated areas because of substantial interference levels. Depending on many factors (interference, router capabilities, device capabilities, distance from router), WIFI speeds on a gigabit plan can be anywhere from 150 Mbps to 800+ Mbps. 

If you are consistently getting >100 Mbps across multiple devices and/or you are frequently experiencing disruptions in basic internet activities (web browsing, streaming, video conferencing) across multiple devices, check to ensure you are connecting to your 5G network, as the 2g network is limited for bandwidth. Some devices such as smart devices, older devices or TV's can only use the 2g network, but if you have devices capable of using the 5g network we highly recommend using that network. If you have confirmed you are on the 5g network and are still experiencing sub 100Mbps speeds over WIFI, please reach out to our customer support team for help.

Phone Support: For immediate assistance, you can reach our support team via phone at (844) 846-6378 or by text at  (646) 907-9805. Our support hotline is available 24/7, allowing you to connect with a knowledgeable representative who can address your concerns promptly. 

Email Support: If you prefer written communication, you can email our support team at [email protected]. Describe your issue or query in detail, and our support agents will respond as quickly as possible with the necessary assistance.

Live Chat: We offer a live chat feature on our website Honest.net, allowing you to chat with a support agent in real-time. This option is perfect for quick questions or immediate concerns that you need to address.

I’m getting sub-gig speeds over a wired connection

If you run a hardwired speed test to your router and are consistently getting sub-gig speeds (800 Mbps or below), please reach out to our customer support team for help.