Honest is 100% Net Neutral

Blocking

Honest does not block or otherwise prevent end user access to lawful content, applications, services,

or non-harmful devices.

Throttling

Except as described below in the section titled “Application Specific Behavior,” Honest does not degrade

or impair access to lawful Internet traffic based on content, application, service, user, or use of a non-

harmful device.

Affiliated Prioritization

Honest does not directly or indirectly favor some traffic over other traffic, including through use of

techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization

Honest does not directly or indirectly favor some traffic over other traffic, including through use of

techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration,

monetary or otherwise.

Congestion Management

Honest wants to deliver the best possible broadband Internet access service to all its customers. To do

so, Honest uses reasonable network management practices to mitigate the effects of network

congestion and improve security that are consistent with industry standards. Honest monitors its network

and uses various technical tools and techniques to manage its network and ensure that all customers

comply with the Acceptable Use Policy and the Terms and Conditions of Service for Residential Internet

Access Services (“Terms of Service”). Because network traffic patterns, Internet technologies, and

threats to the network change regularly, Honest may frequently change the methods its uses to monitor

and manage its network. Any material changes to Honest’s network management practices will be

posted here.

Honest uses bandwidth and Internet traffic flow management tools to detect and prevent distribution to

customers of harmful traffic and content like spam, malicious Internet traffic such as denial of service

attacks, malware, phishing scams, viruses, or other harmful code or content. Additionally, Honest uses

these tools to manage high volume data upload server activity such as from Bit torrent or peer-to-peer

file sharing servers.

Application-Specific Behavior

Honest slows upload speeds on Bit torrent and other peer-to-peer file sharing applications that behave

as a file server, which use is prohibited under Honest’s Terms of Service and Acceptable Use Policy for

standard residential Internet services. Otherwise, Honest provides its customers will full access to lawful

content, services, and applications accessible through use of the Internet. Honest does not block or

slow speeds for specific Internet protocols or protocol ports (except to prevent security threats or 

malicious activity), in ways not prescribed by protocol standards, and does not otherwise speed up or slow down certain applications or classes of applications.

Device Attachment Rules

Honest supplies approved Internet modem devices to its customer for a fee. Honest also permits

Customers to use their own devices to access the Internet service through Honest’s network, such as a

modem or WiFi router, in accordance with the Terms of Service and Acceptable Use Policy, but does

not provide technical support for Customer-supplied devices. Honest does not permit the connection of

devices used as a server or to participate in illegal or harmful activity in violation of the residential Terms

of Service or Acceptable Use Policy. Although Honest reserves the right to require device certification

in the future, Honest does not currently require any specific certifications for Internet modems supplied

by Customer.

Security

As part of its regular network management practices, Honest uses several technologies and methods

to protect the security of its network and customers. Honest virtually and/or physically separates each

port on its network and may monitor for viruses, malware, and other harmful code or content that are

known today or may become harmful. The current monitoring and threat management protocols do not

close or block specific ports, but instead remove harmful traffic from the network.

If you have any questions about these disclosures, cannot find what you are looking for, or have any

other concerns about Honest’s Internet service, please contact Honest by email at [email protected]

or by phone at 844-846-6378. Honest uses a ticketing process and will promptly address all issues

raised.

malicious activity), in ways not prescribed by protocol standards, and does not otherwise speed up or
slow down certain applications or classes of applications.